A- once the product taken we dont provide replacement but if only incase of the damage of the product in the shipping....we provide replacement...you need to inform us on the same day as you received the product.
Q] - Item Received in Damaged Condition
If you have received damaged product please mail us at email@example.com or call us on 9833824682 with your order number and couple of pictures of the material within same day you receive the delivery of the product.
We will try and replace the product as soon as possible...
At healing crystals each product is quality checked, verified and then shipped to the customer but we understand that manual errors can happen during shipping...
Q] - In how many days can I return the product? What are the conditions?
A- if the product was damage when you recieve then...on the same day of your product delivery you received you need to send us the mail on firstname.lastname@example.org or call us on 9833824682 the same day with snaps of the product damage... You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back. once we receive the product within a week your new product will be shiped...
Q] - How do I return a product? What is the process?
A- You can mail us at email@example.com or call us on 9833824682 and you need to courier the product to our address....we will help you with the procedure to get the items back to us. Once we receive the package....It takes 5-7 business days to complete the process of refund. Also, the exchange will be done only once. After that no exchange or return can be done.Exchange will be done only once. Exchanged product cannot be exchanged multiple times.
Q] - Is Shipping charge returned?
A- Shipping charge in any case is non-refundable.
Q] - Can I get cash refund for my order ?
A- No. we issue store credit which can be used for any future purchases. or we provie replacement of the product
Q] - What happens if the item goes out of stock or there is bad Inventory?
A- If the item is out of stock when you try to order then the website will not let you know. In some cases of error there is wrong order place and you will be informed as soon as possible if the item is out of stock.
Q] - Can I cancel the order after I order?
A- Yes you can cancel the order within 24 hours of your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.
Q] - Can I change the shipping address of my order?
A- Yes you can. Please inform us within 24 hours in such cases. You can mail us at firstname.lastname@example.org or call us on 9833824682
Q] - Is International shipments available?
A- we are now providing shipping worldwide...with additional charges according to the tax, custom duty of the country, courier charges.
Q] - Do you provide warranty/guarantee / certificate for mechandise?
All our products are authentic. In case you received a damaged product we will give you replacement. There is no extra warranty / certificate / guarantee associated with the products. If there is any it will be mentioned on the product page.